How do I clear the sequence on a lock having the Inappropriate Sequence Error?
Tablet DTU
*Double click the DTU Icon and select yes on allowing changes
With DTU Software Open—
Sign in w/ Staff Code
a.) Select IrDA (skip if it doesn’t ask you)
b.) on Main Menu select Clear Sequence (upper right hand corner)
c.) select ALL, then press confirm
d.) Use your DTU card on the lock (orange light), and send the signal from the tablet
*You can only clear the sequence while the Orange Light Is On.
*If you need to try again, run your DTU card and have it light up Orange again
Keypad DTU
a) Turn on the DTU.
b) Sign in with your staff code and password, then press Enter
c) Press the #1 button for R/C
d) Select F1 for Normal Mode.
e) Select F3 for Clear Mode.
f) Use the DTU card, Aim DTU at lock and press SEND/RCV key. After a few moments you will see Loading Success on the screen. Press Enter.
g) Press Enter to select the type of card sequence to clear. The first option is for all cards, (if just want to clear submaster cards, press 3 for sms). Press the Clear button on the keypad.
h) Hold the DTU card to the lock, when you have orange LED, Aim unit at lock and press SEND/RCV.
*You can only clear the sequence while the Orange Light Is On.
*the item resel. button is like a back button (if you need to go the previous choice)
*If you need to try again, press Error Reset and Use the DTU card to have the lock light up Orange Again
Understanding Sequences:
Whenever you make a card or batch of cards, a sequence number is assigned to them.
When you make a New Issue on the same guest room, or staff member's account, a higher level sequence number is assigned to it
When you use the newer card on a lock, it will no longer accept any lower sequence or older cards, thus the sequence error
To avoid sequence error, you make a duplicate card in order not to assign a higher sequence number and disable the previous card
Also note that batches of cards, i.e. 10 cards made as a set have identical sequence numbers and will not cancel each other out
*** Clearing the sequence Requires you have a DTU card with you
If you lost your DTU Card- you can make a new one from the Front Desk ALV2 PC Server
Log in as a manager, and click on Management, click on the DTU Card.
Make sure the Duplicate box is Checked, and issue the card.
You'll have to use a management key